Course Description

We can find better solutions together after we hear, recognize, and connect to what's important to the other person. Whether you want to lead with emotional intelligence or build a stronger work relationship with your colleagues, this class will help you achieve your goals by helping others feel understood and valued in every conversation.

Audience: All Employees
Duration: 2 hours

Learning objectives include:

• Become self-aware of the values that are important to us and how we respond when our values are compromised

• Recognize others’ feelings and needs to understand the underlying goals behind their hidden requests

• Tactfully approach or respond to tough conversations and use words that reduce tension and increase collaboration

• Demonstrate reflective listening and show compassion for disheartened, confused, and disgruntled colleagues or customers

The Focal Point

To lead with empathy, it's essential to prioritize understanding over winning. When engaging with others, demonstrate that you comprehend their perspective and acknowledge their presence. This creates a foundation for cooperation, making them more receptive to your ideas and requests.

For example, consider instances where you've encountered individuals solely focused on advancing their own agenda without valuing your input. It likely left you feeling ignored and unimportant, diminishing the likelihood of collaboration.

On the contrary, imagine if that person had taken the time to inquire about your thoughts, feelings, and opinions. Feeling included in the conversation fosters a sense of connection.

Ultimately, when people sense that they are seen, heard, and understood, they become more open to collaboration.

Learning Agenda

• Empathy: What empathy is and why it’s important in the workplace

• Values: The 9 most common values at work and how they play a role in employee happiness and engagement

• Getting to Your Point: Setting high expectations for your team while still being empathetic

• Judgment vs Behavior: The right words to say and the words to avoid, including scripts to show your understanding

• Open Discussion: Scenario-based practices for participants to apply what they learned

What to Expect

• Confidentiality Applies: Feed Learning will facilitate the training, but the richness of the learning will come from the learners as they share their experience. We encourage you to share as much as you feel comfortable.

• Growth Mindset: We’re all here learning together. We’re all going to make mistakes. Great news! This is a safe space to try things out!

• Participate & Have Fun: There will be plenty of activities throughout the training using Zoom annotations, open discussion, chat, self-reflection, role-playing, and breakout sessions (2 total). All participants will receive an Activity Handout and an abbreviated version of the training deck.

Interested in learning more?

Contact us at hello@feedlearning.com.