Consulting
At Feed Learning, we're committed to providing holistic solutions that address the root causes of your organization's challenges. We understand that each client is unique, with distinct needs, structures, and cultures. Here are examples of how we tailor our services to meet your specific requirements.
CAREER DEVELOPMENT FRAMEWORK
Our Client’s Challenge:
Annual engagement survey data show that employees want more clarity on how to advance their career within the organization.
Our Approach:
We collaborate with the client to develop a comprehensive career development framework using a competency-based modeling approach. This involved:
Conducted meetings with leaders to define success criteria for each career level and understand organizational goals.
Utilized employee surveys and focus groups to gain insight into desired resources and clarity for career growth strategies.
Conducted extensive interviews to identify core competencies and success indicators for each career level.
Developed a comprehensive career development framework, incorporating data analysis and past engagement survey results, outlining impact, influence, knowledge, experience, breadth of work, and autonomy for each level.
Established a competency library for employees to reference, clarifying role expectations and suggesting skill enhancement actions.
Piloted career discussions and program usage, iteratively refining processes based on feedback.
Provided training for all employees and managers on the new career development process, with ongoing support mechanisms in place.
STREAMLINED INTERVIEW PROCESS
Our Client’s Challenge:
The team felt the interview process was chaotic, resulting in low-caliber candidates.
Our Approach:
We partnered with the client to better understand their current process, identify loopholes and areas for improvement, and design a new process that clarified each person’s responsibility in the interview process and the skills and competencies they were measuring.
Identified the competencies that dictate success at the company.
Created behavioral-based interview questions and standard interview guides based on the competencies to ensure that past behaviors, the most accurate predictor of future behaviors, are reviewed.
We established interview rounds, each focusing on a set of competencies, to ensure fairness, consistency, and comparability when assessing candidates.
Tailored questions to extract the most data possible, enhancing confidence in making hiring decisions.
Trained the interview team on behavioral-based interviewing, powerful questioning techniques, bias mitigation, and making optimal hiring decisions.
LEARNING MANAGEMENT SYSTEM (LMS) IMPLEMENTATION
Our Client’s Challenge:
Company sales were down due to inconsistent training and onboarding for the sales team. Sales representatives lacked knowledge of the basic functions of the ERP system.
Our Approach:
We partnered with the leadership team and sales team to implement a new Learning Management System (LMS) and develop onboarding training for sales representatives on the LMS platform.
Conducted Request for Proposals (RFPs), vetted numerous LMS providers, and collaborated with leaders to select the best LMS for the organization.
Gained insights into the roles, responsibilities, and expectations for the success of customer service representatives.
Designed and developed a self-paced training program consisting of 20+ modules covering various aspects such as company overview, role expectations, product knowledge, policies and procedures, and everything the sales rep needs to know to be successful in their role.
Developed simulations to allow representatives to test their knowledge and continually apply their learning.
NEW MANAGER ASSIMILATION
Our Client’s Challenge:
A new leader was joining the team, and the company wanted to set them up for success by assisting them in getting to know their new team better in a personal, professional, process-oriented, and strategic manner.
Our Approach:
We conducted a New Manager Assimilation to accelerate the trust-building process and ensure successful transitions. We have a 5 step process.
Data Collection: The facilitator is in the room with the team, including the manager, and shares the purpose and expectations of the New Manager Assimilation. The manager is asked to leave the room and the facilitator starts the discussion by asking the below 7 questions while taking down notes. At the end of the discussion, the facilitator should debrief with the group and summarize recurring info and identify trends.
Feedback to the Manager: In a separate meeting after data collection, the facilitator shares the feedback with the manager.
Response Preparation: The manager is given time (usually about an hour) to formulate responses to the feedback.
Manager Response and Discussion: Everyone is called back into the room. The facilitator goes through each of the 7 questions and shares the summary of responses and allows the manager to respond.
Follow-up: Before leaving the room, the team agrees to a date/time for a follow-up meeting to check-in on the results of the assimilation. Accountability is key!
TEAM BUILDING DAYS
Our Client’s Challenge:
The CEO wants the leaders to collaborate more effectively, become more strategic, and have a greater impact.
Our Approach:
We designed a Leadership Team Building Offsite and went beyond mere fun games and focused on identifying the root cause that hampers the productivity and effectiveness of the leadership team.
Obtained a better understanding of the leaders' sentiments about the company and gathered their input on improving teamwork.
Based on survey and interview data, we identified common themes and areas of focus for the offsite.
Focused on fundamental principles such as creating more clarity for the team of vision, strategy, and goals, understanding individual work styles and preferences, and fostering trust through vulnerability exercises, etc.
We believe the answers are always in the room; we play the role of the facilitator to help you extract and synthesize the data and turn them into actionable items to drive progress and improvement.
These are just a few samples of how we have tailored our services to meet the specific needs of some of our clients. We pride ourselves in understanding your goals and aspirations, and partnering with you to find your ideal solution.