Course Description

We can find better solutions together after we hear, recognize, and connect to what's important to the other person. Whether you want to lead with emotional intelligence or build a stronger work relationship with your colleagues, this class will help you achieve your goals by helping others feel understood and valued in every conversation.

Audience: All Employees
Duration: 2 hours

Learning objectives include:

• Understand the four ways to respond to problems and why empathy is the most powerful tool

• Become self-aware of the needs and values that are important to us and how we respond when our needs are unmet

• Recognize others’ feelings and needs to understand the underlying goals behind their hidden requests

• Tactfully approach or respond to tough conversations and use words that reduce tension and increase collaboration

• Demonstrate reflective listening and show compassion for disheartened, confused, and disgruntled colleagues or customers

The Focal Point

Empathy is a mindfulness meditation that starts with curiosity.

It takes deliberate practice to always be aware of other's Feelings and Needs at any given point of the conversation. When we lose touch with that, we need to re-center ourselves and maintain curiosity by asking questions.

Much of the training will revolve around the 9 Most Common Needs at Work (above). We’ll explore these values and recognize that conflict at work is due to when our needs being unmet.

Underneath every complaint or judgment is an unmet Need. Once we can show the other person we can identify with their Feelings and Needs, they will feel valued. And once they feel understood by you, they are more willing to listen to your request, collaborate, and solve problems together.

Learning Agenda

• Feelings: explore feelings and how thoughts and judgments inform our feelings at work

• Needs: explore the needs and values that matter most to us (and our colleagues) and their relation to how we feel at work

• Tie it all together: practice communicating with curiosity and empathy through role-playing

• Open Discussion: let’s discuss your questions or be prompted with thought-provoking ones about empathy

• Empathy Challenge: apply what you learned with a 24-hour take-home challenge

What to Expect

• Confidentiality Applies: Feed Learning will facilitate the training but the richness of the learning will come from the learners as they share their experience. We encourage you to share as much as you feel comfortable.

• Growth Mindset: We’re all here learning together. We’re all going to make mistakes. Great news! This is a safe space to try things out!

• Participate & Have Fun: There will be plenty of activities throughout the training using Zoom annotations, open discussion, chat, self-reflection, role-playing, and breakout sessions (3 total). All participants will receive an Activity Handout and an abbreviated version of the training deck.

Interested in learning more?

Contact us at hello@feedlearning.com.