Course Description
Providing ongoing, clear, and effective feedback is one of the most beneficial skills any manager can master. In this workshop, you’ll learn how to give the gift of feedback to guide your employees’ performance and development.
Audience: Managers (or aspiring Managers)
Duration: 2 hours
Learning objectives include:
Build a culture of psychological safety to have employees feel comfortable speaking up, sharing a dissenting opinion, or providing feedback.
Tailor your feedback message to be clear, specific, and focused on the behaviors, not the person.
Redirect an employee’s idea/suggestion/question without saying no.
Tactfully handle employee reactions and emotions during a performance feedback encounter
The Focal Point
There are things people do, and there are judgments we make about what people do.
For example, let’s say your employee arrives at a meeting 15 minutes late, and you think, “geez, that person is so disrespectful and has bad time management.”
Now, imagine you going up to that employee and saying, “Geez, you are so disrespectful and have bad time management.” How do you think that employee would respond? How would you feel if someone said that to you?
Instead, you can give feedback on the behavior and say, “Hey, I noticed you arrived at the meeting 15 minutes late. Do you want to talk about what happened?” (Sounds better right?)
So why does the second scenario sound less threatening?
It’s because behaviors are facts based on observations--what you saw someone did and what you heard them say. They’re objective and hard to debate against.
Judgments, on the other hand, are opinions. They are vague words and can mean different things to different people, and many times, they sound accusatory. No one wants to be accused of being something they feel they’re not.
Learning Agenda
Building a Feedback Culture: how psychological safety plays a key role in a healthy feedback culture
Foundations of Feedback: understand what makes feedback effective and ineffective
Providing Feedback & Coaching: how to correct an employee’s behavior and get them back on track
Managing Emotions: responding to the various emotions employees may portray during a feedback discussion
What Would You Do?: a quick game to apply what we’ve learned in class
*Note: This training can be modified to match the needs of your team. Please contact hello@feedlearning.com if you have any special requests.
What to Expect
Growth Mindset; Safe Space: We’re all here learning together. We’re all going to make mistakes. Great news! This is a safe space to try things out!
Participate & Have Fun: There will be plenty of activities throughout the training using Zoom annotations, open discussion, chat, self-reflection, role-playing, and breakout sessions (2 total). All participants will receive an Activity Handout and an abbreviated version of the training deck.
Confidentiality Applies: Feed Learning will facilitate the training, but the richness of the learning will come from the learners as they share their experiences. We encourage you to share as much as you feel comfortable.
Interested in learning more?
Contact us at hello@feedlearning.com.