Episode 6 - Kristina Nguyen

Summary

She has my same last name but no relation--just an old friend back from my University of Houston days. Go Coogs! In this episode, learn Kristina’s secrets of a salesperson including how to ask clarifying questions to understand the buyers’ needs, the power of communication and language, and her advice on negotiations. She’ll also share some tips on giving constructive feedback and coaching to your employees, and the time she was most vulnerable in front of her team—this was a pivotal moment that shaped her into the servant leader she is today.

Questions and Time Stamp

Scan your resume. [1:36]
How do you know if you are doing what you want to do? [4:08]
What happened after your ACL tear? [5:36]
What are your values? [8:48]
Do you feel you need to have control? [10:52]
Why did you used to sweat the small things and why were you a perfectionist? [11:46]
What is Eisenhower matrix? [15:06]
What’s your system to stay organized? [16:27]
When you write things down, do you need to do it via pen and paper or can you do it on your phone? [18:17]
How can you tell the difference between a good salesperson and a bad salesperson? [18:45]
How do you get better at understanding what others want? [19:53]
What are those powerful questions? [20:03]
How do you synthesize the information? [21:15]
When you’re talking to people, are you tapping into their subconscious minds? [23:06]
You as a salesperson, is it who you are naturally or is it different? Do you have to put a front when you’re a salesperson? [25:22]
Do you feel fake when you have to switch that social switch and be that chameleon? [27:03]
Any tips on being a good negotiator? [31:53]
Have you felt burnout at work? [33:21]
Do you feel that meditation and mindfulness has helped you separate what you were taught growing up to who you want to be today? How did you overcome breaking that chain of what your parents ingrained and instilled in you? [34:42]
Have you ever been fired from a job? / Have you had to fire someone or give constructive feedback? [38:23]
Have you ever cried at work? [42:48]
How can you be more vulnerable as a manager? [44:55]
Describe yourself in terms of gender, age, race, ethnicity, etc.? [47:37]
LIGHTNING ROUND [49:33]
What advice would you give someone who wants to be better at standing up for yourself and not taking shit from others? [52:49]
What is your advice for someone who wants to advance in their career? [54:33]
What is your advice on how to motivate a team and get their best work? [56:54]
Any books, articles, resources you recommend? [1:00:01]
How do you get a mentor? [1:02:27]

Resource Links

Never Split the Difference by Chris Voss

Dare to Lead by Brene Brown

Start With Why by Simon Sinek

Leaders Eat Last by Simon Sinek

The Alchemist by Paulo Coelho

The 5 Love Languages by Dr. Gary Chapman

Oh the Places You’ll Go! by Dr. Seuss

Guest Bio

Kristina Nguyen is the VP of Sales at The Loken Group based out of Houston, TX. She is a master practitioner for Neuro-Linguistic Programming and incorporates a combination of psychology, communication and language into her professional and personal interactions. In her spare time, she enjoys playing volleyball and volunteering at The Houston Livestock Show and Rodeo.

Hosted by

Jessica Nguyen

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